Refund Policy
1. Nature of the services
The services are intangible (digital) and begin to be rendered immediately after an order is placed. By placing an order, the Customer consents to the service starting immediately.
2. General rule
The service is provided "as is", to the extent permitted by law. The Provider does not guarantee any subjectively expected results, exact fulfilment timing or retention of metrics after delivery; performance matching the catalog description is deemed proper.
No refund is made for a duly rendered service. This reflects the instant nature of the service and the general treatment of digital services whose performance has begun with the consumer's consent. Mandatory consumer-protection rules of the applicable jurisdiction, where they apply, prevail over this rule.
3. When a refund is possible
- Erroneous or duplicate payment — if the same order was charged twice or in error, the excess amount is refunded.
- Service not started — a full refund to the internal balance is possible.
- Non-delivery — if the service was not rendered due to the Provider (technical impossibility of fulfilment), funds are refunded in full.
- Partial delivery — if only part of the volume was delivered, the price of the undelivered part is refundable, pro rata to the unfulfilled volume.
4. When a refund is not possible
- the service was rendered in full as described in the catalog;
- non-performance was caused by the Customer: a wrong or private link, deletion/hiding of the promotion target, change of account privacy before completion;
- removal or change of metrics by the social network itself after delivery (beyond the Provider's control);
- breach of the Terms of Use (suspension without refund is possible in case of abuse);
- signs of abuse, bad-faith conduct, an unjustified payment dispute (chargeback) or fraud — no refund is made and service may be suspended.
5. Form of refund
By default a refund is made to the Customer's internal balance and may be used for new orders. A refund to the original payment method is made on a justified request, in accordance with the rules of the connected payment provider and the law; the crediting time depends on the provider and is usually up to 10 business days.
6. How to request a refund
- A refund request must be submitted within 7 (seven) calendar days of the payment date for the relevant order. After this period refund requests are not accepted and the service is deemed accepted by the Customer in full.
- Send a request to [email protected] with the order identifier, the target link and a description of the issue.
- The Provider reviews the request within a reasonable time, usually up to 10 business days.
- A decision is made for a full refund, a partial refund, or a reasoned rejection.
7. Fiscal documents
Where a refund requires a fiscal receipt correction, the relevant documents are issued in accordance with applicable cash-register / fiscal rules.
8. Contact
Refund matters: [email protected]. Provider: the PapaSMM service (papasmm.com).