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Public Offer

This document is an official proposal (public offer) by the PapaSMM service (papasmm.com) (the "Provider") to enter into an agreement for paid social media account and content promotion services on the terms set out below, with any person having legal capacity (the "Customer").

1. Legal status of this document

This document constitutes a public offer. Full and unconditional acceptance of the offer is deemed to occur upon the Customer's registration on papasmm.com and/or topping up the internal balance and/or placing an order. From the moment of acceptance the agreement is considered concluded.

The Provider may amend the terms of this offer unilaterally. A new version takes effect upon publication on the website. The current date is shown in the "Last updated" field.

2. Definitions

Website — the online service located at papasmm.com, including the account dashboard and API.
Services — the Provider's actions to promote publicly available accounts, posts and links on social media (followers, likes, views, comments, reactions and other engagement metrics).
Balance — the record of the Customer's funds within the Website, used to pay for the Services.
Order — the Customer's instruction to provide a specific Service in a specified volume for the provided link.

3. Subject of the agreement

The Provider undertakes to render social media promotion Services selected by the Customer from the Website catalog, and the Customer undertakes to pay for them in the manner and on the terms of this offer.

The list, characteristics, minimum and maximum volume and price of the Services are specified in the Website catalog and form an integral part of the agreement. Prices are shown in the base currency; any foreign-currency equivalent is for reference only and is calculated at the Website's internal rate.

4. Order fulfilment

The Customer tops up the Balance by an arbitrary amount (not less than the established minimum).
The Customer selects a Service, specifies the volume and the public link to the promotion target, and confirms the Order.
The Order price is deducted from the Balance at the time of placement.
The Order is submitted for fulfilment. Delivery usually begins shortly after placement; actual timeframes depend on the Service type and are stated in the catalog for reference only, without a guarantee of exact timing.

The Customer must provide a correct public link and must not change the privacy/availability of the promotion target until the Order is completed. The impossibility of rendering the Service for reasons on the Customer's side (private profile, deleted post, wrong link) is not grounds for a refund.

5. Price and payment

The Services are paid in advance from the Balance. The Balance is topped up by the methods available on the Website through the connected payment provider (aggregator). The payment obligation is deemed fulfilled when the funds are credited to the Balance.

Where required by applicable law, a fiscal document (receipt) is generated and sent in accordance with applicable cash-register / fiscal rules. An electronic receipt is sent to the email address provided by the Customer.

6. Instant nature of the digital service

The parties agree that the Services are intangible (digital) in nature and begin to be rendered immediately after an Order is placed. By accepting the offer, the Customer consents to the Service starting before the expiry of any cooling-off period and acknowledges the consequences set out in Section 7 and the Refund Policy.

7. Refunds

The Service is intangible (digital), begins immediately after an Order is placed and is provided "as is", to the maximum extent permitted by applicable law. The Provider does not guarantee any subjectively expected results, exact fulfilment timing or retention of metrics after delivery; performance matching the catalog description is deemed proper. No refund is made for a duly rendered Service.

A refund is possible solely in the following cases: (a) an erroneous or duplicate (repeated) charge for the same Order; (b) non-delivery or incomplete delivery attributable to the Provider. A refund request must be submitted within 7 (seven) calendar days of the payment date for the relevant Order to [email protected]. After this period no refund claims are accepted and the Service is deemed accepted by the Customer in full without reservations. Grounds, procedure and limitations are set out in the Refund Policy, which forms an integral part of this offer.

The Provider may refuse a refund and suspend service in case of abuse, bad-faith conduct, an unjustified payment dispute (chargeback) or fraud. The Provider's aggregate liability is limited to the price of the relevant Order.

8. Rights and obligations

The Provider undertakes to use reasonable efforts to render the Services as described in the catalog. The Provider may refuse a Service or suspend fulfilment if the Customer breaches this offer or the Terms of Use.

The Customer undertakes to use the Services in good faith, without violating applicable law or social-media platform rules. The Customer is responsible for the compliance of the promoted content and accounts with the rules of the relevant platforms (see the Terms of Use).

9. Liability

The Provider is not liable for the actions of social-media administrations (bans, restrictions, removal of engagement metrics) or for any indirect losses of the Customer. The Provider's aggregate liability is limited to the price of the relevant Order.

The Provider does not guarantee the retention of delivered metrics for an indefinite period unless expressly stated in the description of a specific Service.

10. Force majeure

The parties are released from liability for non-performance caused by force majeure: natural disasters, hostilities, acts of authorities, failures of backbone communication networks, unavailability or changes to social-media APIs, and other events beyond the parties' reasonable control.

11. Personal data

The Customer's personal data is processed in accordance with the Privacy Policy. By accepting the offer, the Customer confirms agreement with it.

12. Dispute resolution

Disputes are resolved through negotiation and, failing agreement, in accordance with the applicable law at the Provider's place of business. A pre-claim procedure is mandatory; a claim is answered within a reasonable time.

13. Provider identification and contact

The Provider is the PapaSMM service, available at papasmm.com. Contact address for requests: [email protected].

Last updated: [DATE]